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Mystery shoppers survey

Mystery shoppers survey:

The mystery shoppers survey is a survey technique where the surveyor works just like an ordinary customer to gain real customer experience and interact just as an ordinary customer does, with respect to selected activities. Mystery shoppers survey is often used to track the service level of different service providers. OrQuest has experience in conducting mystery shoppers survey in different service industries including bank, telecom, hospitality and education. We generate the report by individual front-line staff at the branch level, so that the client can identify the strengths and weaknesses of the staff and take necessary action. Sometimes, the score achieved by individual front-line staff is used as a KPI for them. We have experienced mystery shoppers all over the country and have the capability to conduct mystery shoppers survey up to upazila headquarter in every district of the country.